Privacy Policy

Introduction

This Privacy Policy describes how WAMEED ("we," "our," or "us") collects, uses, and protects your personal information. It applies to our vehicle transport services provided through web and mobile applications ("Apps") and communication channels like phone or WhatsApp.

By using our Apps or contacting us directly, you agree to the practices described in this Privacy Policy.

How We Collect Personal Data

We collect data in two ways:

a. Through the App

Our Apps use a third-party technology platform and hosting infrastructure (our "Technology Provider"). This platform handles service booking, tracking, and communication.

Personal data you enter (name, phone number, trip details) is processed and stored by this Technology Provider on secure servers.

We do not directly control or store this data on our systems.

b. Through Direct Contact

If you contact us by phone, WhatsApp, or email to book a service manually, we may collect your name, phone number, and pick-up and drop-off locations to fulfill your request.

Types of Personal Data Collected

Depending on how you interact with us, we may collect:

• Basic contact information (name, phone number)
• Location data (pick-up and drop-off points)
• Booking details (vehicle type, service time, etc.)
• Communication records from customer support

Face Data (Identity Verification)

When identity verification is enabled, the app confirms, with your in-app consent, that the person using the driver account is the registered driver.

A liveness check runs first: images of your face and, on supported devices, depth data are processed entirely on your device; depth data is never stored or transmitted and is discarded when the check completes.

A selfie is then transmitted securely to the Technology Provider, which compares it with your reference photograph using AWS Rekognition as a sub-processor.

We keep face data no longer than needed and never indefinitely:

• The selfie is deleted automatically once verification completes, at the latest immediately upon completion or interruption of the verification session after capture
• The reference photograph is kept while your driver account is active (repeated checks require an image to compare against) and is deleted within 30 days after the account closes
• After each check only the pass/fail result and its date are retained, containing no face data

Face data is shared with no one except the two providers named above, solely to perform the verification; AWS processes the images transiently, does not retain them after the call completes, and does not use them to train or improve its services.

Face data is never used for advertising, marketing, profiling, or analytics, and is never sold.

Payment Processing

Payments are processed by independent third-party payment processors.

We and our Technology Provider do not collect or store payment card information.

Each processor handles payment data according to its own privacy and security standards.

Data Hosting and Transfers

All App data is hosted and processed by our Technology Provider on servers in the European Union.

Data may be securely transferred to countries with adequate data protection standards, in line with international and UAE data protection laws.

Standard contractual safeguards protect your data during transfers.

How We Use Personal Data

We use personal data to:

• Provide and manage transport bookings
• Communicate about your service
• Respond to customer support requests
• Improve service quality and app performance

Our Technology Provider may use anonymized or aggregated data for analytics, optimization, and technical improvement.

Legal Basis for Processing

We process your data based on:

• Performance of a contract (providing the transport service you requested)
• Legitimate interests (improving services, security, fraud prevention)
• Consent, when applicable (for direct contact or communications)

Data Retention

App data is retained and managed by the Technology Provider per its policies.

We retain directly collected data (via phone or WhatsApp) only as long as needed to complete your request or meet legal requirements.

Data Security

We and our Technology Provider implement technical and organizational measures to protect your data from unauthorized access, alteration, or loss.

No online system is entirely secure, and we cannot guarantee absolute security.

Sharing of Data

We may share limited data only when necessary to:

• Fulfill your service request (e.g., sharing pickup details with drivers)
• Comply with legal obligations or requests from authorities

We do not sell or rent personal information to third parties.

Your Data Rights

Under UAE and international data protection laws, you have the right to:

• Access, correct, or delete your data
• Withdraw consent where applicable
• Request information about data transfers and safeguards

Contact us at privacy@wameedtransport.ae to exercise these rights.

Third-Party Links and Services

Our Apps may link to third-party services like payment gateways or communication tools.

These external services have their own privacy policies. We are not responsible for their data handling practices.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The latest version is available at www.wameedtransport.ae/privacy.

Contact Us

Questions or concerns about this Privacy Policy or your data? We're here to help.